Frequently Asked Questions
1) What is "art conversion to camera ready" and why do I need it?
2) What is vector (scalable) art and how is it different from rasterized (placed) art?
3) Why is my recent order not exactly the same size or color as my sample or previous order?
4) If we order now and then place another order in the future, will we have to pay the plate charge and the art conversion charge on the second order?
5) I don't have "art", I just want text printed. Why am I charged for a plate?
6) Why am I charged for samples?
 
1) What is "art conversion to camera ready" and why do I need it?
This fee is not necessary if your artwork is already in vector format. However, CSC strives to provide high quality products and services. As a result we strongly discourage the use of any imprint artwork that is not in a vector "camera ready" format. The process to convert artwork to vector requires an artist to hand-redraw the entire art. Because of this process, we base our redraw prices on the complexity of the artwork to be redrawn.
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2) What is vector (scalable) art and how is it different from rasterized (placed) art?
Vector artwork is scalable. It allows us to enlarge or reduce the size of the art without losing image quality. Rasterized or placed art cannot be scaled without losing image quality. During the process of creating the plate, any rough edges that are present in rasterized art will be amplified, even if they do not appear visible on a computer screen. The result is a grainy, rough, or fuzzy effect on any sharp lines. Text appears slightly blurry and simply provides a poor quality result. Vector, since it is scalable, does not have this problem. Examples of rasterized file types include, but are not limited to .jpg, .tiff, .bmp, .gif, and .psd. Vector files are viewed and created in programs like Adobe Illustrator, Corel Draw, and Macromedia Freehand.
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3) Why is my recent order not exactly the same size or color as my sample or previous order?
Our products are manufactured in large batches overseas. Each batch uses a new dye or paint mixture so there can be a slight variation in the shade, some more noticeable than others. Sizes vary even within a single batch. No machine can exactly duplicate the size of a product, but products that are outside the allowed variance are discarded so sizes will remain very close to the original.
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4) If we order now and then place another order in the future, will we have to pay the plate or digitizing charge and the art conversion charge on the second order?
No. These are one-time fees. However, if you change to a product with a larger imprint size, we can either re-use the existing plate or digitizing at no extra charge or create a new plate or digitizing program to maximize the imprint area which requires a new plate or digitizing charge. A smaller imprint size will require a new plate or digitizing. If you make changes to your artwork, you may be required to pay another redraw, digitizing or plate fee. 
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5) I don't have "art", I just want text printed. Why am I charged for a plate?
"Art" is a generic term used for any customization to blank bags. All printing, regardless of what is printed, goes through the same process, which requires the creation of a plate. The plate charge is mostly for the materials involved in making the plate, so the charge is based on the plate size rather than the complexity of the artwork. 
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6) Why am I charged for samples?
Since we are an online company dealing with a world-wide market, the volume of sample requests we receive can be very large. In order to keep our product prices at a low cost to you, we charge for our samples and for shipping those samples. However, if you place an order with us, the cost of the sample is applied to your order. 
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